Heather recently joined the Findley Group as Vice-President of Franchise Operations because of her proven past success, expertise, passion and dedication in running a successful business. She advises franchisees on how to most efficiently operate their business, how to earn and retain customer loyalty and referrals, how to creatively sell and market to drive profits while leading and retaining a dedicated team in a positive work culture.

Heather has a 4 year competitive public speaking background, over 14 years of retail and management experience, and over 9 years of experience in the cosmetics industry. She earned a Bachelor of Arts in Speech Communication and Public Relations from Baylor University in Waco, Texas.

She developed her leadership skills, sales, marketing and customer service strategies working her way from the counter up into specialized positions with Chanel, Trish McEvoy and Estee Lauder cosmetics. She has also held key executive positions with Prescriptives cosmetics, including Art Director for Dillards stores in the DFW area, and Market Coordinator for all specialty stores in the DFW area – the only position of its kind in the country. In that position, she was responsible for driving business at all Neiman Marcus, Nordstrom, Macys and Lord and Taylor stores in DFW, while coordinating major events featuring Poppy King, Dr. Karyn Grossman and Darac, Prescriptives’ celebrity experts.

Heather was introduced to Gary and Kim Findley by family friends that knew she would be a valuable asset to lead the first facelogic spa in Waco, TX from conception to success. In one year, Waco’s facelogic spa has over 4000 guests in their database, and over 400 members. Their retail numbers and employee retention rates are far better than those of traditional spas, and 85% of their new guests visit because of positive referrals.

Heather enjoys reading, camping, traveling, music, family, friends and facials.

 
next  back